If you’re a conference-goer, you’re very likely to find her at the center of a lively group, avidly listening.
It’s her secret superpower. And that’s one of the biggest reasons I was excited to sit down with her and talk, in first person.
Laurie is known for leadership on important issues across the industry, but she may be best known for her passion project: as the founder of The Geeky Girls, a thoughtfully curated social media account focused on trends and technologies in the real estate world.
Since founding The Geeky Girls, Laurie has developed a national profile.
She has served on NAR’s Social Media Advisory Board, been a frequent speaker at regional and national events, and was named a Swanepoel Power 200 – Top 20 Most Influential in Real Estate Social Media 2013-14 and 2014-15.
“It was really born out of doing a lot of speaking and training for real estate agents across the country and I realized they needed a resource. We started doing a blog and it was really (about) sharing, curating content, new technology in the industry, tips, tricks, you know, just anything cause it was much easier because there is a lot of information out there.’’
Today, The Geeky Girls is still a thing, but she is focused on her day job as broker/owner of Better Homes & Gardens Lifestyle Property Partners in Pinehurst, NC.
Laurie told me she saw the power of listening in a new way during a meeting with her business partner Scott Lincicome.
“He had [his brokerage] not quite a year when I joined him, and then over the next year we grew the company a bit. We were the number one local independent in our market,” she shared with me.
“I spent many hours, just in the office and listening to him actually reach out and contact people every day, just conversations.”
These conversations form the backbone of their business.
“A big key is just finding shared interests. You know, what you do together that you can connect in those different ways just, and it doesn't necessarily have to be an activity.’’
Laurie parlayed what she learned with Scott to what she knew about how to use social media.
“I use social media quite a bit and that's how to touch people, connect with people, when you can't be in front of them every single day.”
Laurie’s 11-year career has helped her create the unique culture at Lifestyle Property Partners.
Having been an agent with an independent brokerage first, then a Keller Williams agent, Laurie saw a wide variety of approaches.
Today she uses that knowledge, including Scott’s relationship-building approach, to inform her management role.
“I still get a lot of personal referrals and I do work a few deals a year,” she told us.
Today, Laurie focuses on recruiting and training for the brokerage.
Laurie trains all her agents to make sure the transaction doesn’t mark the end of the relationship.
“You do a transaction, you put them in your database, and you have all kinds of good intentions of following up with them. And then it doesn't happen,” Laurie said.
“I think that's where we tend to lose a lot of business because those are the people that we've already met and done a great job with. Those are the ones that are gonna love us. They're the ones that are gonna refer us, and then we let them drop off the map.”
Laurie knows firsthand the feeling of a missed opportunity from someone close.
Her own sister-in-law was buying over an hour away from Laurie, but never even thought to ask for guidance.
“They didn't even think to reach out and ask anything of me and, uh, somehow I got wind of it and I was like, ‘Hey, wait, remember, you know, I could help you out, here.’"
Laurie and Scott are such firm believers that buying leads doesn’t work as well as relationships, that they made a video about it.
“Internet leads suck!” she told me. “They suck because we've predetermined that they suck.”
Here’s what Laurie means.
Leads are really people. But people we don’t know much about.
They might be bored, and looking at homes. They might be curious to know what their own home is worth. They might even be providing a fake email or phone number.
“But you get these leads, and quite often an agent -- they have commission breath! But they want to get a sale, and they want to get it now. And if it's not something that's going to convert pretty quickly, they tend to drop it.”
It’s a vicious circle. Internet leads are poorly qualified and therefore are treated poorly.
Then agents enforce the bad reputation they already have by not caring for these people in any way.
Laurie’s nurture method is quite simple.
“I show up when I tell you I'm going to show up, and I don't make promises I can't keep. And I try to set good expectations whether it's in business or in life.”
What to do instead?
Send a text. Grab coffee. Message someone on Facebook.
By nurturing the relationships in your sphere through conversations, you not only stay top of mind, you strengthen the ties that brought you together in the first place.
Until next time –